I urge clients to develop standards for the service they provide.
Forbes Magazine recently reported the IRS's standards for call center assistance. Their goal is to answer 71% of the calls they get within 12 minutes.
An we want these people to run health insurance?
Forbes Magazine recently reported the IRS's standards for call center assistance. Their goal is to answer 71% of the calls they get within 12 minutes.
An we want these people to run health insurance?
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